Return Policy
At Plume Tech Us, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to make the process as easy as possible.
30-Day Return Policy:
- You have 30 days from the date of purchase to return any item for a refund or exchange.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return:
- To initiate a return, please contact our customer service team at contact@plumetechus.com with your order number and reason for return.
- Our customer service team will provide you with a return authorization and instructions on how to return your item.
Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges:
- If you would like to exchange your item for a different product or size, please contact our customer service team for assistance.
- We will ship the new item to you once we receive your returned item and confirm its eligibility for exchange.
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue for you.
Contact Us:
- If you have any questions or concerns about our return policy, please contact us at contact@plumetechus.com Our customer service team is here to help!